Returns and Refunds Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be faulty and in the same condition with which you received it. It must also be in its original packaging. For faulty capsules, they should be no less than 20% used. That means in a pack of 10 capsules, at least 8 capsules should be unused.
Gift cards are ineligible for a refund.
To begin a return, please email [email protected] explaining why you want to return your item(s). We will reply with a return code that you MUST put inside your return package so we can correctly allocate your return.
It is your responsibility to return the affected item, and to ensure it reaches us. We recommend a courier that offers door to door tracking.
Refunds
Once your item has been received by us, we will check over the item and refund all fees including original shipping to the card number with which the purchase was made. If any discounts or loyalty points were used on this purchase, they will not be refunded. You can ask for this to be reviewed on a case by case subject by speaking to the customer services agent dealing with your return.
Please allow up to seven working days for your refund to show on your credit/debit card statement. Refunds are processed immediately before informing you, but banks can take a while to show them on your account.
If it has been more than 2 business days since tracking shows your return arriving at our offices, please reach out to your support agent via email.
Exchanges
Occasionally some pods are faulty due to the manufacturing process. In this case we are normally more than happy to exchange the faulty product. We will confirm this via email and often will not need the faulty item to be returned.
Need help?
Feel free to email us at [email protected] and we’ll do our best to support you.
